Refund policy

At Fahoor, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a 15-day return policy. You have 15 days from the day you receive your item to initiate a return.

Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.

  • Less than 1ml of perfume used

  • You will need to provide the receipt or proof of purchase.

How to Start a Return

To initiate a return, simply contact us at order@fahoor.com. Our team will provide you with detailed instructions on how to proceed.

If your return request is approved, we will send you a pre-paid return shipping label along with instructions for sending the item back. Please note: items returned without prior approval will not be accepted.

Damaged or Incorrect Items

We take great care to ensure that all orders are carefully packaged and accurate. However, if you receive a damaged, defective, or incorrect item, please inspect your order upon arrival and contact us immediately at order@fahoor.com. We will work quickly to resolve the issue and ensure your satisfaction.

Non-Returnable Items

For health and safety reasons, the following items are not eligible for return or refund:

  • Products purchased during sales, promotions, or clearance events.

  • Items bought from third-party sellers, resellers, or unauthorized platforms.

  • Perfume bottles that have been opened or used beyond 1ml.

  • Purchases made more than 15 days ago.

Exchanges

The quickest way to exchange an item is to return the original item and place a new order for the product you’d like instead. Once your return is accepted, you can purchase your new item.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 10 business days.

Please note: Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at order@fahoor.com.

Contact Us

If you have any questions about our return policy or need assistance with your return, feel free to reach out to us at order@fahoor.com. Our team is here to help and ensure your experience with Fahoor is a positive one.